1.1 API Management • We guarantee that API Management Service instances running in the Standard tier will respond to requests to perform operations at least 99.9% of the time. • We guarantee that API Management Service instances running in the Premium tier deployed across two or more regions will respond to requests to perform operations at least 99.95% of the time. No SLA is provided for the Developer tier of the API Management Service. View full details 1.2 App Configuration We guarantee that Configuration Stores running in a customer subscription will be available 99.9% of the time. No SLA is provided for a Configuration Store under the Free tier. View full details 1.3 App Service We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is provided for Apps under either the Free or Shared tiers. View full details 1.4 Application Gateway We guarantee that each Application Gateway Cloud Service, having two or more medium or larger instances, will be available at least 99.95% of the time. View full details 1.5 Application Insights We guarantee that the data latency of the Application Insights Service will not exceed two hours 99.9% of the time. View full details 1.6 Automation We guarantee that at least 99.9% of runbook jobs will start within 30 minutes of their planned start times. We guarantee at least 99.9% availability of the Azure Automation DSC agent service. No SLA is provided for the Free tier of Azure Automation. View full details 1.7 Azure Active Directory We guarantee 99.99% availability of the Azure Active Directory Basic and Premium services. The services are cons idered available in the following scenarios: • Users are able to login to the Azure Active Directory service. • Azure Active Directory successfully emits the authentication and authorization tokens required for users to log into applications connected to the service. No SLA is offered for the Free edition of Azure Active Directory. View full details 1.8 Azure Active Directory B2C We guarantee at least 99.9% availability of the Azure Active Directory B2C service. The service is considered available for a directory in the following scenarios: • The service is able to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests. • Developers are able to create, read, write and delete entries in the directory. No SLA is provided for the Free tier of Azure Active Directory B2C. View full details 1.9 Azure Active Directory Domain Services We guarantee at least 99.9% of Azure Active Directory Domain Services requests for domain authentication of user accounts belonging to the managed domain, LDAP bind to the root DSE or DNS lookup of records will complete successfully. View full details 1.10 Azure Advisor Advisor is a free service, and therefore doesn’t have a financially backed SLA. View full details 1.11 Azure Analysis Services We guarantee that at least 99.9% of the time Client Operations executed on an Azure Analysis Services server will succeed. View full details 1.12 Azure API for FHIR We guarantee that Azure API for FHIR will be available at least 99.9% of the time. View full details 1.13 Azure Applied AI Services • We guarantee that Applied AI Services will be available at least 99.9% of the time. No SLA is provided for the Free tier. • For Azure Bot Services SLA refer to this link • For Azure Cognitive Search SLA refer to this link View full details 1.14 Azure Arc a) Azure Arc enabled Kubernetes • We guarantee 99.9% availability on the REST API transactions on Kubernetes Configuration resource on top of Azure Arc enabled Kubernetes clusters. Availability guarantee is provided only for REST API transactions on the Kubernetes configuration resource on top of Azure Arc enabled Kubernetes resource, but not on the connectivity state of the agents deployed on the customer managed Kubernetes cluster. • As connecting the Kubernetes cluster to Azure Arc enabled Kubernetes